Operations Support
Uninterrupted operations are critical to success of a business. With our Live Support Service offering, we will deliver expert assistance as needed, ensuring Data grid systems, applications, and teams remain productive and efficient. From proactive monitoring to round-the-clock issue resolution, our services are designed to meet the unique demands of businesses.
Service Inclusions
- Support Service Definition
- Ticketing based responses capability
- Projects Rollout stand-in Support
- Upgrade Support (per project plan)
- Backup & DR
Customer Benefits:
- Streamlined Operations
- Delegated Support Resources
- Upgrade Support
- Project rollout Support
- Architecture Scalability advice
Service Highlights
- Capability Definition and framework
- Standardisation of Architecture
- Governance and Metrics
- Upskilling and Training
Service Details
Why choose our Support?
We offer a well defined support process for clear and delegated Support model to ensure a reliable support service.
Streamlined Operations
Our specialized teams streamline Support workflows for the High tech Data Grid capability
Advanced Tools and Automation
Using our specialised monitoring and automation tools, we deliver faster, more efficient support
Focus on Business Continuity
Support services team ensures its priority as to minimize disruptions & maximize business uptime.
Resourcing & Implementation
Support Capability and definition aligned with the rest of the Business Support capabilities. We ensure this via –
- Embedded Support team: Our expert offshore based 24×7 support team embeds itself via tooling integration into existing support processes
- Knowledge Base: Our extensive knowledge base and close proximity to development teams ensure thorough support on code and configurations.
- Support Project Rollouts: Our hot stand-in agent to support project rollouts are available to support project rollouts involving data-grids
- Extended Consulting Knowledge: In house delegation to leverage Mach41 professional services consulting team for expert advice and resolutions for hard to beat issues on this High Tech platform
Maximise your Data Grid Experience
Connect with us today
Enterprises rely on us for ensuring business continuity, performance optimization and Security implementation of their In-Memory grid, with ready to go Mach41 Hazelcast Instances. Leverage these features to maximise your application and customer experience.